What na33 records when you open an account
Signing up asks for four things: your name, a mobile number, a date of birth and the district you live in. The date of birth is checked because na33 runs an adults-only service. You choose the password yourself, and we keep only a scrambled copy that nobody on the team can read back.
| What we hold | Example | Why it sits with na33 |
|---|---|---|
| Contact details | Mobile number, district | Login alerts and replies from the help desk |
| Identity | Full name, date of birth | Age rule and paying winnings to the right person |
| Payment records | bKash or Nagad reference, amount, time | Tracing a deposit that never reached the balance |
| Play records | Bets, rounds, wins, session start and end | Settling a dispute and showing your own history |
| Device data | Phone model, browser, IP address | Spotting a login from an unusual place |
After sign-up the account writes its own history. Deposits, withdrawals, bets, game rounds and the handsets you log in from are all recorded. You can see the same list inside your account, so if a figure looks wrong you have something concrete to point at in live chat.
Keeping payment details off our servers
Every deposit runs through bKash, Nagad, Rocket, Upay or a bank transfer. Your wallet PIN, your one-time password and your full account number never reach na33. The operator confirms the payment and returns a reference code, and that code, the amount and the timestamp are all we keep.
Money usually lands in the balance within 5 minutes. Withdrawals of ৳500 or more go back to the same wallet, normally inside 17 minutes, and the first one can take up to 1 hour while the account name is matched. The smallest deposit we accept is ৳400, and the daily payout ceiling on a new account is ৳205,000.
What we never see
Your wallet PIN, the OTP sent to your phone, your bank login and your card security code stay with the payment company. If a message, a call or a page claims those details are needed to release a na33 bonus, it is not from us. Close it and report the message in live chat.
When the app lives on a shared phone
The na33 app, version 3.3.5 and 58 MB in size, runs on Android 6.0 and above. It keeps a session open so you are not typing a password at every handover. That is convenient on your own handset and risky on a family phone. Tap log out when you finish, and leave the remember-me box empty.
The install asks for storage space so it can update itself, and for permission to send notifications about withdrawals and results. Notifications can be refused and the app still works. Contacts, camera and location are not part of the package, and we do not read messages on the device.
Who else sees your activity
Game rounds are dealt by JDB, Evolution, Habanero, CQ9 and Ezugi. Each round request carries an anonymous player number, the stake and the result. Your name and mobile number stay behind with na33. The five payment operators see only the transfer they are processing, and nothing about your bets.
We do not sell player lists and we do not pass data to advertising brokers. A request from a regulator or a court is answered only when it arrives in writing, names one specific account and cites the law behind the demand. Anything broader is refused and logged.
Documents we ask for before a large withdrawal
Before your first withdrawal, and again on unusually large amounts, we ask for one photo ID. A National ID card, a passport or a driving licence will do. The name and photo have to match the person who owns the account. A small team reads the upload, and most checks finish within 6 hours.
The step exists to protect the balance. Even if someone guesses your password, they cannot walk away with the money, because the payout name and the ID must line up. Send the file through the live chat upload, never through a messenger app or a link that arrives by SMS.
How long na33 keeps a record
Account details stay on file while the account is open. After you close it, betting and payment records are kept for the period the law asks for, since they are the proof that a payout was calculated correctly. Login logs are held for a shorter window and then dropped.
Marketing consent works differently. Switch off SMS or email offers and the change applies at once. A note that you opted out stays on file, so nobody contacts you again by mistake when a new promotion goes out.
Getting a copy of your data, or closing the account
Ask live chat for a copy of what na33 holds on you. The process takes three short steps:
- Message the help desk from the account you want the copy for.
- Answer two questions about recent activity so the agent knows it is you.
- Collect the file from the help centre page once the agent confirms it is ready.
You can also ask for a misspelled name, an old address or a dead mobile number to be corrected. Closing the account takes one message: any balance is paid out first, bonus funds that have not met the 6× wagering requirement are removed, and the login stops working.
Ask the help desk about your data
Live chat runs 24/7 and is the quickest route for anything written above. Say plainly what you need: a copy, a correction, a closed account or a stop on marketing messages. When a question needs a written answer, the team replies through the help centre so both sides keep a record of it.
Have your account number ready, plus the date of the deposit or bet you are asking about. If you have not signed up yet, the na33 register page takes about two minutes, and the homepage explains how the first deposit is credited.
This policy describes how na33 handles player data today. When a payment operator or a game provider changes the way it works, the text on this page is updated to match, and the new version replaces the old one from the moment it goes live.